Now that 2015 has just started, it is a good moment to share with you how 2014 has been at Hightrack and what we expect of this coming year. Our mission has always been clear, and it will stay like that: help you make your life more productive. That is why last year we worked very hard and focused in improving the user experience: new mobile apps, an enhanced web version and more features that we considered essential —such as offline sync or email to task.
We know that there are things we have done well and others that we have to improve. That’s why we want to share with you our plans for this adventure that starts now:
2014 was the year we consolidated our position. We are thankful for the support of more than 35,000 users like you, which have seen their productivity increase by 20%, as they have told us in our latest survey. We have also received a great boost as one of Spain’s leading companies in the sector. We have won and shared with you several awards, such as MadridStartup_10 or The Heroes Club.
For this new year, we redoubling our commitment to our roadmap. You will be able to check a new monthly update service in which we will share our improvements and bug fixes. Our master plan for 2015 is to give you a constant influx of new features.
If there is something we feel specially proud of is of all the suggestions, ideas and reviews you have shared with us. We have listened to each and every one of them through Twitter, Facebook, our website, our email and in every opportunity we’ve had to meet face to face. We are bearing them all in mind: all of them make Hightrack a better service.
As of today, we have also replied to each and every one of the 4,709 cases that you have sent us through our support service, and we have done that quickly and effectively. The average response time has always been less than a day and we have solved 90% of the problems in less than 48 hours.
However, we aim for an even higher degree of transparency, and that is why this year you will hear more from us, and more often. We will inform you of every new step we give, and for that we would like to count on your feedback.
The most imminent change has to do with our website: we will launch a new version in a few days and we’ve made an effort to place the tools to interact with us closer to you.
In less than a year, you have helped us become global leaders in productivity. That is possible because of the team that supports us and that makes a difference in the most important aspect: productivity. In order to continue in this path you have set us on, the people at GTD Lab® have joined our team, so we can offer you GTD® content of the highest level.
We have always been committed to high quality content, and we know you share our mission. The books, articles and videos we have presented have not only been very well received by our user base, but also been key in the improvement of your productivity, as you tell us in your feedback.
So, we are going to improve the Academy with a new space in which we will publish videos, articles and tutorials on a weekly basis. We are sure they will be of great use to improve your productivity and make the most of Hightrack —independently of the level you start with when you join us.
With the launch of our new website, all our content will be available in both English and Spanish. It has been one of the top requests we have received, and that is why it will be available from the first day our new website is out.
We start 2015 with you and it’s going to be an exciting year: we will improve, we will grow and we will conquer new markets. We want to count on you to reach our goals together.